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External Support / Contact Details

Counselling Support

VIVUP Logo. Health. Wellbeing. Happiness. The Employee Experience and Wellbeing Service is available to everyone who works for CTMUHB and aims to support staff on their emotional, physical and financial wellbeing. However, we are not a crisis service ourselves.

If you need support to deal with personal issues or want immediate advice and support, CTMUHB is funding staff access to a free telephone helpline and counselling service. Speak in confidence to fully qualified counsellors and support specialists 24/7 to discuss any emotional concerns. Everything discussed is treated in the strictest of confidence.

Call: 03303 800658

Canopi Offers free, confidential service that provides NHS and social care staff in Wales with access to various levels of mental health support which includes:


  • self-help
  • guided self-help
  • peer support
  • virtual face-to-face therapies with accredited specialists

To self refer, please visit Referral – Canopi to complete a simple referral form.

To find out more information, visit About us – Canopi.

External Support Organisations

Explore our recommended list of organisations outside of the Employee Wellbeing and Experience service, who you may find helpful to contact for support.

Crisis Support

Samaritans Samaritans is a helpline service available 24 hours a day, seven days a week.

They offer support for anyone of any age in need to talk about things troubling them, including depression and suicidal thoughts.  It aims to work with people to create a safe place where they can talk about what is happening and how they feel and help them find their own way forward.

Call: 116 123
Email: (Please note it may take several days to respond)

CALL CALL Mental Health Helpline for Wales (Available 24 hours a day, and 7 days a week)

C.A.L.L offers a confidential listening and support service.

Offer emotional support through listening and allowing callers to express their feeling regarding any crisis or situation.

Provides an information service where they can provide contacts for agencies local to the caller

Call: 0800132737
'help' to 81066

PAPYRUS PAPYRUS is the national charity dedicated to the prevention of young suicide.

They offer help and advice for young people (under 35) with thoughts of suicide or to if you are worried about a young person who is not coping with life

Call: 0800 068 4141 (24 hours a day, 7 days a week)

Shout 85258 Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

Text: 'SHOUT' to 85258

Bereavement Support

Cruse Bereavement Support Cruse help people through one of the most painful times in life – with bereavement support, information and campaigning.

They are there to help no matter how long you’ve been grieving.

Call: 0808 808 1677 
Get Support - Cruse Bereavement Support

Substance Use and Addiction

Dan 24/7 Free and bilingual 24/7 telephone helpline providing a single point of contact for anyone in Wales wanting further info and/or help relating to drugs and/or alcohol –

Call: 0808 808 2234
Text: 'DAN' followed by your question to 81066
DAN 247 – Wales Drug and Alcohol Helpline

Alcoholics Anonymous Alcoholics Anonymous is concerned solely with the personal recovery and continued sobriety of individual alcoholics who turn to them for help.

Call: 0800 9177 650
Visit: Alcoholics Anonymous Great Britain

Narcotics Anonymous We are Narcotics Anonymous in the United Kingdom & Channel Islands. If you have a problem with drugs, we are recovering drug addicts who can help you get and stay clean.

Call: 0300 999 1212
Visit: UKNA | Narcotics Anonymous

Gamblers Anonymous Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.

National Information Line
0330 094 0322

Domestic Abuse and Violence and Aggression

Welsh Women Providing help and advice about violence against women, domestic abuse and sexual violence.

If you, a family member a friend, or someone you are concerned about  has experienced domestic abuse or sexual violence, you can contact the Live Fear Free Helpline 24 hours a day 7 days a week, for free advice and support or to talk through your options.

Get in touch with Live Fear Free advisors free of charge by phone, online chat, text or email:

Live Fear Free Helpline
Call: 0850 880 10 800 / 07860077333
Welsh Women's Aid

Signposting, Support and Advice

Our vision is for a society where OCD is better understood and diagnosed quickly, where appropriate treatment options are open and accessible, where support and information are readily available and where nobody feels ashamed to ask for help – it’s time to act.

Call: 0300 636 5478

Beat Eating Disorders We are the UK’s eating disorder charity. Founded in 1989 as the Eating Disorders Association, our mission is to end the pain and suffering caused by eating disorders.

Call: 0808 801 0433
Visit: The UK's Eating Disorder Charity - Beat

Citizens Advice We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.

Our national charity and network of local charities offer confidential advice online, over the phone, and in person, for free.

Live Chat: Women's Aid Live Chat

Mind Mind Cymru is Mind in Wales. We make sure everyone in Wales has access to the mental health information, support and services they need. We are here to make sure no-one in Wales faces a mental health problem alone

For non urgent information about mental health support and services either:

Call: 0300 123 3393
Visit: /

Time to Change Wales Time to Change is the first national campaign to end stigma and discrimination faced by people with mental health problems.

From events to talks to training - the campaign takes part in a variety of activities. For more information visit: Time to Change Wales

Valley Steps Valleys Steps - Helping people to help themselves.

Valleys Steps was established as a well-being charity to help people to help themselves. We promote an understanding of why things are the way they are and show how we all can take steps to improving everyday well-being. At the heart of what we do is our passionate belief that everyone should have the opportunity to learn ways of managing the common psychological difficulties that we all face at times in life such as stress, low mood and anxiety.

They offer a range of free short courses online and open access: Valleys Steps | Free Mindfulness and Stress Control Courses

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