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Audiology for Hearing Aid Repairs

man with hearing aid

If you are having difficulties with your hearing aid, please read the advice on this webpage. 

IMPORTANT NOTICE: DROP OFF REPAIRS ARE NO LONGER AVAILABLE AS STANDARD. IN EXCEPTIONAL SITUATIONS, WHEN A PATIENT IS UNABLE TO ATTEND OPEN ACCESS CLINICS OR A BOOKED APPOINTMENT, WE CAN OFFER A BASIC CHECK OF A HEARING AID VIA DROP OFF REPAIR. PLEASE CALL US BEFORE BRINGING A HEARING AID TO THE DEPARTMENT.

Audiology Patient Update
Hearing aid repairs can be accessed via booked appointment slots, and ‘walk in’ sessions across the CTM Health Board.
A quality service means our patients’ needs can be addressed properly. We are limited with what we can do without a patient present, and this can cause delays in care.

We no longer offer a ‘drop off box’ for hearing aid repairs for the following reasons:
1. We may need to address issues about the hearing aid comfort or sound quality.
2. We may need to check ears for wax and/or other issues.
3. We need to discuss next steps or onward referral with our patients’ consent.
4. Your hearing aid(s) can be taken home straight away following repair, rather than being without them for some time.

General Troubleshooting and Maintenance

If the hearing aid does not seem to be working properly or you are struggling to hear, please follow the steps below:

  • Try putting a new battery and ensure it is in correctly – with the sticker removed and the flat side of the battery facing towards you.
  • Check that the tube is not blocked with wax – you may need to replace the tube or clean the wax out of the tube. If you have a thin tube, you can use a cleaning wire to remove the wax. Please check the ‘How to clean your hearing aid’ section of this webpage for further advice.
  • Check for moisture in the tubing which could be blocking the sound – Replace the tube or leave to dry overnight outside the black pouch. If you use an earmould and this is a frequent occurrence, you can either request a stay dry tube or purchase a hearing aid air puffer to blow air into the tube.
  • Check that the tubing is not twisted, squashed or split – If so, replace the tube.
  • Ensure the volume control is at the correct volume.
  • Ensure you are on the correct programme/setting - Turn the aid off and back on or try pressing the button.
  • Check the microphones at the top of your hearing aids aren’t blocked – use the small black brush to brush away at the microphones to get rid of any debris or wax.

If the hearing aid is whistling, squealing or buzzing, please check the following:

  • Check the earpiece is in your ear correctly
  • The microphones and tube are not blocked (check above for solutions)
  • Ensure your ears do not have excess wax – please go to your GP to have this checked

You will need to see your Audiologist if the earmould is cracked, uncomfortable or does not fit well, or you are having any other problems. For further advice on any troubleshooting queries, please check the links below.

Danalogic NHS hearing aid support documents: https://www.danalogic.co.uk/for-patients/danalogic-ambio/patient-sheets#resources

C2 (Hearing Well Together) hearing aid self-help videos: https://c2hearonline.com/index.html

GN Resound Hearing Aid trouble shooting videos: https://www.youtube.com/channel/UCkMEkU30ucHqx_l0pdZ6Gjw

Hearing aid repairs by area
Bridgend / Maesteg Patients East Cwm Taf Morgannwg Patients

From Wed 7th August 2024 - Walk in repairs is back!

No appointment needed and will run every Wednesday between 9am - 4pm at Princess of Wales Hospital.

Royal Glamorgan Hospital

Walk in repairs / servicing available every Friday 9am - 4pm. Pre-booked repair / servicing appointments available also, please email or ring your local service to arrange.
 

Ysbyty Cwm Rhondda

Walk in repairs / servicing available every Monday 9am - 4pm.
 

Keir Hardie Health Park

Walk in repairs / servicing available every Thursday 9am - 4pm.

You can also post your hearing aids to us for repairs, however please follow the advice below:

  • Ensure the package is sealed tightly to prevent anything becoming lost or damaged.
  • The postage is enough to cover the weight and size of the item. If you have any concerns, please have the package weighed or use recorded delivery.
  • Include your full name, address and telephone number, along with a brief description of any faults with the hearing aid.

Please be aware that we are not liable for any devices lost through the post.

Contact Us

Audiology contact details

Royal Glamorgan Hospital
Ynysmaerdy
Llantrisant
Rhondda Cynon Taff
CF72 8XR
Telephone: 01443 443283
Email: CTT_Audiology@wales.nhs.uk

 Audiology (Zone Q)
Princess of Wales Hospital
Coity Road
Bridgend CF31 1RQ
Direct line 01656 752195
Mobile / SMS: 07814458614
email Audiology.POWH@wales.nhs.uk
Ysbyty Cwm Cynon
New Road
Mountain Ash
Rhondda Cynon Taff
CF45 4BZ
Telephone: 01685 728130
Email: CTT_Audiology@wales.nhs.uk		 Ysbyty Cwm Rhondda
Partridge Road
Llwynypia
CF40 2LU
Telephone: 01443 443283
Email: CTT_Audiology@wales.nhs.uk

Contact your local Audiology service by phone, email or text ensuring you leave your full name, date of birth and contact details for us to find you on our system; we will then post requested items directly to your home address for you. Please be aware that these may take up to 10 days to arrive to you. In addition, please ensure you are contacting the correct email address for the hospital site where you received your hearing aid fitting i.e. Bridgend patients to contact the Princess of Wales Hospital Audiology email address.

If you have lost your hearing aid please contact us. Please be aware that there is a £65 charge per hearing aid for this loss and you will either need to pay by cash or cheque. If you need a hearing aid repair, you can post it to us and we will repair it and post it back. However please follow the advice below:

  • Ensure the package is sealed tightly to prevent anything becoming lost or damaged.
  • The postage is enough to cover the weight and size of the item. If you have any concerns, please have the package weighed or use recorded delivery.
  • Include your full name, address and telephone number, along with a brief description of any faults with the hearing aid.

Please be aware that we are not liable for any devices lost through the post.

When leaving a message on our answerphone, please remember to state your full name, date of birth, contact details and your hearing aid concern/ request.

Tubing should be changed at least every 6 months. If you would like to change your tubes by yourself, please contact our department for spare tubes or elbows and open the following documents below:

You might also find the videos from C2Hear online helpful: https://c2hearonline.com/patient1.html

The covid pandemic have caused many of us to wear facemasks in public places however it can be tricky to wear a facemask while having a hearing aid in. Here are some tips for helping you not lose your hearing aid while wearing a facemask.

  1. Be careful when removing/ putting on the mask – the ear loops of facemasks can easily tangle with the hearing aid. It is best to only remove the facemask when necessary or in a safe place like your home or car, where you can easily check the floor or furnishings if your hearing aid does fall out.
  2. If you have an ambio hearing aid, download the BeMore app to connect them to the hearing aids, as there is a feature on the app to track your hearing aids if you were to lose them.
  3. If you wear glasses, take them off by moving them upwards (not forwards) before putting your mask on/off.
  4. Use a facemask that ties or fits around your head, instead of your ears, so it is less likely to become tangled with your hearing aids e.g. using a facemask with four strings.
  5. Tie back long hair.
  6. Use a mask extender (a piece of fabric with buttons) to extend the earloops so they are wrapped behind your head instead of your ears so they are less likely to be tangled with the hearing aids.
  7. After removing/ putting on the facemask, ensure your hearing aids are still on your ears properly.
  8. Take off your mask one side at a time carefully and slowly. Likewise when putting the mask on.

Wipe the earpiece with a damp cloth or wet wipe.

Open fit hearing aid – for those with thin tubes

  1. Unscrew the thin tube from the hearing aid anti-clockwise, ensuring the elbow attachment stays on the hearing aid
  2. Feed the black cleaning wire through the thin tube, starting from the screw attachment end. Gently pull out the cleaning wire from the other end of the tube
  3. Reattach the thin tube to the hearing aid by screwing it clockwise

N.B: It is important to not bend or kink the tube as this can affect the sound quality.

Earmould hearing aid

  1. Detach the earmould from the hearing aid by pulling the tube off the elbow of the hearing aid
  2. Soak the earmould in a bowl of warm soapy water for a few minutes
  3. Afterwards, rinse the earmould thoroughly under running water
  4. To dry the earmould, shake out any excess water and leave to dry overnight
  5. Reattch the earmould to the hearing aid when fully dried

ROYAL NATIONAL INSTITUTE FOR THE DEAF (RNID)

DROP IN CENTRES ‘GET HELP WITH YOUR NHS HEARING AIDS’

SERVICING, RETUBING, BATTERIES, INFORMATION, SUPPORT AND ADVICE

MAESTEG TOWN HALL, TALBOT STREET, MAESTEG, CF34 9DA

10:30am – 12:30pm 1 ST THURSDAY OF THE MONTH

GARW VALLEY LIFE CENTRE, OLD STATION YARD, PONTYCYMER CF32 8ES

10:00am – 12:00pm 2 ND WEDNESDAY OF THE MONTH

PYLE LIBRARY, PYLE LIFE CENTRE, HELYG FAN, PYLE, CF33 6BS

10:00am – 12:00pm 1 ST TUESDAY OF THE MONTH

PENCOED LIBRARY, 54 PENYBONT ROAD, BRIDGEND, CF35 5RA

10:00am – 12:00pm 3 rd MONDAY OF THE MONTH

MERTHYR TYDFIL, THE TOWN CENTRE HUB, 3 NEWMARKET WALK, CF47 8EL

11:00am – 1:00pm LAST THURSDAY OF THE MONTH

BETHEL BAPTIST CHURCH, HEOL MISKIN, PONTYCLUN, CF72 9AJ

10:00am – 12:00pm LAST TUESDAY OF THE MONTH

AWEL-Y-MOR, HUTCHWNS TERRACE, PORTHCAWL, CF36 5TN

10:00am -12:00pm 2 nd FRIDAY OF THE MONTH

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