If you are having difficulties with your hearing aid, please read the advice on this webpage.
IMPORTANT NOTICE: DROP OFF REPAIRS ARE NO LONGER AVAILABLE IN CERTAIN AREAS (INCLUDING PRINCESS OF WALES HOSPITAL, BRIDGEND). PLEASE CONTACT US FOR FURTHER INFORMATION
If the hearing aid does not seem to be working properly or you are struggling to hear, please follow the steps below:
If the hearing aid is whistling, squealing or buzzing, please check the following:
You will need to see your Audiologist if the earmould is cracked, uncomfortable or does not fit well, or you are having any other problems. For further advice on any troubleshooting queries, please check the links below.
Danalogic NHS hearing aid support documents:
C2 (Hearing Well Together) hearing aid self-help videos:
GN Resound Hearing Aid trouble shooting videos:
Contact your local Audiology service by phone, email or text ensuring you leave your full name, date of birth and contact details for us to find you on our system; we will then post requested items directly to your home address for you. Please be aware that these may take up to 10 days to arrive to you. In addition, please ensure you are contacting the correct email address for the hospital site where you received your hearing aid fitting i.e. Bridgend patients to contact the Princess of Wales Hospital Audiology email address.
If you have lost your hearing aid please contact us. Please be aware that there is a £65 charge per hearing aid for this loss and you will either need to pay by cash or cheque. If you need a hearing aid repair, you can post it to us and we will repair it and post it back. However please follow the advice below:
Please be aware that we are not liable for any devices lost through the post
Drop off repairs are available in Princess of Wales Hospital, Bridgend and Prince Charles Hospital, Merthyr. You will need to drop off your hearing aids in the morning/ afternoon at reception then collect it the following morning/ afternoon. Please note we are not open on weekends and bank holidays.
When leaving a message on our answerphone, please remember to state your full name, date of birth, contact details and your hearing aid concern/ request.
Tubing should be changed at least every 6 months. If you would like to change your tubes by yourself, please contact our department for spare tubes or elbows and open the following documents below
You might also find the videos from C2Hear online helpful: https://c2hearonline.com/patient1.html
The covid pandemic have caused many of us to wear facemasks in public places however it can be tricky to wear a facemask while having a hearing aid in. Here are some tips for helping you not lose your hearing aid while wearing a facemask.
Wipe the earpiece with a damp cloth or wet wipe.
Open fit hearing aid – for those with thin tubes
N.B: It is important to not bend or kink the tube as this can affect the sound quality.
Earmould hearing aid