Adult Audiology

We provide a full diagnostic and rehabilitation service for people with hearing, tinnitus and balance disorders.

Attending Appointments

Important information about KHHP.

Please be aware that in the event of a fire or emergency where the lifts would be out of use you (and anyone who is attending with you) must be able to evacuate via the stairs.  Staff will be available to support and steady you down the stairs should you require it.  If you are wheelchair dependant, we have Evacuation Chairs to take you down the stairs, however you must be able to transfer onto the chair (by sliding across) with minimal assistance.  Please check that the arms of your wheelchair are removable prior to attending to facilitate this.  Our Evacuation Chairs have a maximum safe working load of 31 stones. If you cannot use the stairs, cannot transfer onto an Evacuation Chair without an aid or if you believe the Evacuation Chair is not suitable for you, we ask that you do not attend the appointment at Kier Hardie Health Park Audiology. Our admin team can rearrange an appointment to take place in an appropriate ground floor location a another site.  Thank you.

When entering the department please follow these guidelines:

• If reception is closed or there is no reception, please take a seat on arrival and you will be called by your audiologist.

• You are encouraged to bring a friend or family member with you to the appointment.

• Please note, our clinics are very busy and occasionally staff make be running late.

Your Audiologist will let you know if they are running more than 20 minutes late.

If you require an interpreter please contact

Hearing Aid Repairs

You can also post your hearing aids to us for repairs, however please follow the advice below:

• Ensure the package is sealed tightly to prevent anything becoming lost or damaged.
• The postage is enough to cover the weight and size of the item. If you have any concerns, please have the package weighed or use recorded delivery.
• Include your full name, address and telephone number, along with a brief description of any faults with the hearing aid.

Please be aware that we are not liable for any devices lost through the post.

SAFETY NOTICE
Batteries are dangerous if swallowed. The damage may not become obvious until hours later.
Seek urgent medical attention if you suspect someone has swallowed a battery, even if they seem to be well.
Please keep your batteries and hearing aid out of reach of children and vulnerable adults.
Never store batteries with medicines.
Ask for a lockable hearing aid if you care for someone vulnerable.

Who Is It for?

Our audiology service is for:

• Comprehensive hearing assessments and digital hearing aid fittings for adults (aged 18+).
• Comprehensive diagnostic investigations and balance assessments.
• Hearing and tinnitus therapy for adults.
• Balance (vestibular) rehabilitation for adults.
• Maintenance and repair of hearing aids.

Can Anyone Use This Service?

Yes, however adults will require referral by a doctor.

Existing Audiology patients do not require a re-referral and can contact us directly to arrange an appointment.

What to Expect

When you are referred by your GP or ENT specialist, your name will be added to our waiting list. We will not contact you until an appointment has been arranged for you. The waiting times for other appointment types vary. Hearing aids issued on the NHS are behind-the-ear hearing aids.

Contact Us

Useful Links

• RNID - National Hearing Loss Charity
• C2 Hear Online
• Meniere’s Society
• Wales Council for Deaf People | WCDP

We encourage patients and their significant others to engage and communicate with us to help facilitate planning, satisfaction auditing and information development of our services. Please contact us if you have any comments that could improve our services. 

Audiology, have your say. Your ideas, experience and suggestions can help us improve the care and services you receive. We also welcome compliments which will be shared with staff.