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Adult Audiology

woman with hearing aid

We provide a full diagnostic and rehabilitation service for people with hearing, tinnitus and balance disorders. 


When entering the department please follow these guidelines: 

  • Attend the appointment alone (unless you require someone to come along to assist you) 
  • Wear a face covering 
  • Follow the one way system in the department 
  • Let reception know you have arrived 
  • Do NOT arrive early for your appointment as you may be asked to wait outside until 10 minutes before your appointment time 

If you require an interpreter or carer to attend your appointment then please contact us before your appointment. 


Due to Covid, we no longer provide walk-in repairs. Instead, patients are requested to phone us and leave a message detailing their name, date of birth, address, telephone number and hearing aid concern/ request.


You can also post your hearing aids to us for repairs, however please follow the advice below: 

  • Ensure the package is sealed tightly to prevent anything becoming lost or damaged 
  • The postage is enough to cover the weight and size of the item. If you have any concerns, please have the package weighed or use recorded delivery. 
  • Include your full name, address and telephone number, along with a brief description of any faults with the hearing aid 

Please be aware that we are not liable for any devices lost through the post. 

Drop off repairs are available in Princess of Wales Hospital, Bridgend and Prince Charles Hospital, Merthyr. You will need to drop off your hearing aids in the morning/ afternoon at reception then collect it the following morning/ afternoon. Please note we are not open on weekends and bank holidays.

Important information: Audiology records have not yet merged between Bridgend and Cwm Taf sites. We may not be able to repair your hearing aid if you go to a site which is in a different area from where the hearing aid was originally fitted. 

Hearing aid repairs by area

Princess of Wales Hospital

From Monday to Friday: 9:00am – 12:00pm and 1:30pm – 3:00pm. Booked appointments may be outside these opening times

From Monday 4th September 2023, drop off hearing aid repairs will be 8:45am - 11:45am Monday to Friday

Royal Glamorgan Hospital

Hearing aid repairs are available from 9:00am – 5:00pm, and should be booked on 01443 443283 (Llantrisant). 


Prince Charles Hospital

Hearing aid repairs are available from 9:00am – 5:00pm, and should be booked on 01685 728130 (Merthyr Tydfil). 

Prince Charles Hospital - Audiology Department. 

Due to service needs the Audiology Department has now been relocated to Keir Hardie University Health Park premises. If any further information is required, please telephone 01685 728130


Ysbyty Cwm Rhondda

Repairs are available Wednesday to Monday 9:00am – 12.30pm. 


Kier Hardie Health Park

Repairs are available on Thursdays from 9:00am – 12.00pm. 

Batteries are dangerous if swallowed. The damage may not become obvious until hours later. 
Seek urgent medical attention if you suspect someone has swallowed a battery, even if they seem to be well. 
Please keep your batteries and hearing aid out of reach of children and vulnerable adults. 
Never store batteries with medicines. 
Ask for a lockable hearing aid if you care for someone vulnerable.

Who Is It for?

Our audiology service is for:

  • Comprehensive hearing assessments and digital hearing aid fittings for adults (aged 18+).
  • Comprehensive diagnostic investigations and balance assessments.
  • Hearing and tinnitus therapy for adults.
  • Balance (vestibular) rehabilitation for adults.
  • Maintenance and repair of hearing aids.

Can Anyone Use This Service?

Yes, however adults will require referral by a doctor.

What to Expect

When you are referred by your GP or ENT specialist, your name will be added to our waiting list. We will not contact you until an appointment has been arranged for you. The maximum waiting time for hearing aids is 14 weeks from the date we receive your referral. The waiting times for other appointment types vary. Hearing aids issued on the NHS are behind-the-ear hearing aids.

Contact Us

Audiology contact details

Royal Glamorgan Hospital 
Rhondda Cynon Taff 
CF72 8XR 
Telephone: 01443 443283 

Audiology (Zone Q) 
Princess of Wales Hospital 
Coity Road 
Bridgend CF31 1RQ 
Direct line 01656 752195 
Mobile / SMS: 07814458614 
Prince Charles Hospital 
Merthyr Tydfil 
CF47 9DT 
Telephone: 01685 728130 
Ysbyty Cwm Cynon 
New Road 
Mountain Ash 
Rhondda Cynon Taff 
CF45 4BZ 
Telephone: 01685 728130 
Ysbyty Cwm Rhondda 
Partridge Road 
CF40 2LU 
Telephone: 01443 443283 

Useful Links 

We encourage patients and their significant others to engage and communicate with us to help facilitate planning, satisfaction auditing and information development of our services. Please contact us if you have any comments that could improve our services. 





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