How do I get in touch?

General Enquiries

We are here to answer any queries you may have about the Pathology tests (including test cost where relevant) and services provided or other general enquiries. For contact details of a specific Pathology service please see below. 

Alternatively please email CTT_Pathology_QTeam@wales.nhs.uk. You will then be directed to the relevant service, dependent upon the nature of your  query.

Patient Feedback

As a patient we would like to hear your feedback regarding your experience of Pathology services, including things that went well, to thank someone that has helped you or to tell us how we could have done better. If you wish to provide feedback please contact CTT_Pathology_QTeam@wales.nhs.uk.

Contact information

Please contact the relevant pathology department for further information in relation to pathology tests (available Monday—Friday 9am-5pm)

Please note that currently Cwm Taf Morgannwg Pathology department only covers Mortuary services at the Princess of Wales Hospital, Bridgend. For enquiries relating to other Pathology services operating from the Princess of Wales Hospital, patients will need to contact Swansea Bay University Health Board. Contact details for Swansea Bay University Health Board can be found by visiting https://sbuhb.nhs.wales

Raising a Concern

Pathology is committed to continual learning and improvement, and we are always striving to provide the best possible care to our patients. However we recognise that sometimes your experience of Pathology services may not be as positive as we would have expected, and it is important that we hear about this, so that we can learn from this and improve experience for other patients.

If you feel dissatisfied with the service you have received you may log a complaint or concern using the Health boards Concerns & Complaints website https://ctmuhb.nhs.wales/contact-us/concerns-complaints/ .

Alternatively you may provide feedback direct to Pathology using the contact mechanisms above, a member of Pathology staff will advise as to whether your feedback should be logged more formally using the Health Board website.