On the 1st April 2021, Cwm Taf Morgannwg University Health Board’s contract with Patient Knows Best ended. This is a patient portal, intended for secure communication between the clinician and the patient, for both tests results and letters.
Unfortunately the portal uptake has been extremely limited and it cannot be rolled out across the wider health board without significant work on a national and local basis.
The Health Board has therefore signed up with another company to provide this service across the Health Board and hopes to provide a similar service shortly.
Consequently no new letters or pathology results will be uploaded to the PKB portal after 1st April 2021.
Patients who have signed up to the portal can still log in and use any of the PKB application functionality should they choose. Alternatively they can advise the company that they wish to close their account and have their data removed.