Frequently Asked Questions

Click here for information GP practices, Information on 111 NHS Wales and Emergency Care services within Cwm Taf Morgannwg. 

If you are suffering from mental health distress, support and information is available here.

On arrival, you should ask for help from your sponsor/support worker/ wellness assessor to find a local GP surgery who can provide for your day to day health care needs. It is important that you register all members of your family with the GP surgery as soon as you can. The GP surgery is open between the hours of 8am and 6.30pm, Monday to Friday (but not on public holidays or weekends). By registering with the GP surgery, you will have access to GPs, specialist nurses, midwives and health visitors.

Information about where to find help for your child in Cwm Taf Morgannwg, including help in relation to enrolling your child in school, this can be found via the Local Authority links on our homepage.

If you have any questions or concerns, speak with your support worker/ wellness assessor- who will be able to help you.

Refugees from Ukraine can now travel for free on rail services across Wales.

The six-month scheme, for all Transport for Wales rail services, is to help refugees while they are settling in.

Ukrainian nationals will need to show their passport to conductors and station staff to claim free travel.

You can find several vaccination leaflets and information guides here - Vaccination leaflets and information for arrivals from Ukraine.

If you are suffering from mental health distress, support and information is available here.   

Please let your support worker/ wellness assessor know how you are feeling - they will give you details of all the support services available to you. 

We are here for you.

We are here for you and help is available.

If you have any concerns about welfare support, click on the relevant Local Authority link on our homepage to see how you can access support and information.

If you have any questions or concerns, speak with your support worker/ wellness assessor- who will be able to help you.

All those from Ukraine coming to the country under the scheme will be able to seek and take up employment.

Click on the relevant Local Authority link on our homepage to see how you can access support and information In relation to employment.

Our full range of CTM job centre locations can be found here.

When you find a job with a UK employer you’ll need to prove your right to work. To use the online service you’ll need to have a BRP or a UK Visas and Immigration (UKVI) account.

You can show your employer the visa in your passport, if your passport has not expired, until you get your BRP.

If you do not have a passport and were given your visa on a form, you’ll need to get your BRP and use the online service.

You can use your Ukrainian driving licence for the first 12 months after you arrive. You’ll then need to exchange it for a British licence.

Check what requirements your vehicle needs to meet in the UK.

Rhondda Cynon Taf

Telephone: 01443 425020
Email: UkraineSupport@rctcbc.gov.uk

Merthyr Tydfil

Telephone: 01685 725000
Email: customer.care@merthyr.gov.uk

Bridgend

Telephone: 01656 643643
Email: UkraineResponse@bridgend.gov.uk

Our Health board is committed to enhancing access to our services for our diverse patient population through professional interpretation and cross-cultural communication. That includes ensuring that an interpreter is provided whenever the need exists to ensure patient safety and consent. 

Our interpretation services support people whose use of the English language may not be proficient enough to easily access our Services, wish to use the Welsh language or another language of choice, or who have hearing and/or visual impairments.

There are several ways to access interpretation services; they can be provided face-to-face, over the phone or via other means like videoconference.   

Please let our staff know of any support you need.