Compliments and Concerns

Patient Feedback

We love to receive your feedback, this can be done in a variety of ways which include using the compliment cards while on site, leaving a comment in the comment book in the department or alternatively complete our patient survey using the QR code below:

Concerns

Patient Advice Liaison Service (PALS)

Patient Advice Liaison Service (PALS) - As a patient, relative or carer, sometimes you may need to turn to someone for on-the-spot help, advice or support. Usually this can be found from the doctors, midwives and professionals treating you or the person you are representing.

• Advise and support patients, their families and carers
• Provide information on the NHS service
• Listen to your concerns, suggestions or queries
• Help sort out problems quickly on your behalf
• Ensure the service learns from your experience
• We can liaise with staff and managers and where appropriate, relevant organisations to help sort out problems quickly on your behalf.

Sometimes however, the PALS team may be needed to provide confidential and impartial advice and support.

How do I contact PALS?

• Princess of Wales Hospital: 01656 754194
• E-mail: CTM.BridgendILGPALS@wales.nhs.uk