Health Board welcomes positive inspection report

During the summer, Healthcare Inspectorate Wales conducted an inspection of the Emergency Dept at Royal Glamorgan Hospital. Today we welcome the publication of the positive findings report which highlights the work and commitment of our team in the department.

Gethin Hughes, Chief Operating Officer for Cwm Taf Morgannwg University Health Board said: “We very much welcome the findings of today’s Healthcare Inspectorate Wales’ (HIW) report following the recent inspection of the Emergency Department at Royal Glamorgan Hospital. We are pleased that the report recognises the dedication and professionalism of our staff, who are committed to provide safe, compassionate and respectful care to patients, often in highly demanding circumstances.

“As a health board, we are encouraged by the acknowledgement of the wealth of good practice - including the effective prioritisation of patients in the department based on their clinical need and the pace of ambulance handover processes, which are among the best in Wales. The report also recognises the positive impact of our new paediatric area, and the valuable contribution of our specialist nursing roles.

“We also acknowledge that too many of our patients experience delays in the time they take to access care beyond the Emergency Department driven by the ongoing challenges facing all health boards caused by wider pressure across the health and social care system, which affect patient flow and waiting times.

“We are already implementing a comprehensive improvement plan to address the areas identified in the report, including:

• Staff training compliance – we are working with our practice development nurse within the ED to ensure a robust staff training plan is in place. We have also appointed a pan CTM Senior Nurse for Education to support with internal education.
• Patient comfort - replacing seating within the department to support our patients within a reclining chair where patients are offered blankets, eye masks and ear plugs to improve patient experience.
• Hydration and nutrition – we are installing water fountains in the department and the development of specific patient surveys has been undertaken to support engagement with our patients and their families about food provision.

“Our priority remains to ensure that every person who attends our Emergency Department receives high-quality, safe and compassionate care.”

View the full report here: Inspection of Royal Glamorgan Hospital’s Emergency Department Reveals Progress and Ongoing Challenges | Healthcare Inspectorate Wales

06/11/2025