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Someone I know has been admitted

How can I find out where they are?

You can find the address for each Critical Care Unit, how to locate the ward in the hospital, a telephone number and visiting times below:

Royal Glamorgan Hospital Prince Charles Hospital Princess of Wales Hospital
Why are they on ICU?

Critical Care Units can be called various names which all mean the same thing, for example: Critical Care Unit (CCU), Intensive Care Unit (ICU) or Intensive Therapy Unit (ITU). Critical Care Units are specialist hospital wards which deliver treatment and monitoring for people who are very unwell and require support that cannot be given in a normal ward setting.

People are admitted to Critical Care if they are seriously ill and need intensive treatment, organ support and close monitoring, or if they are having surgery and Critical Care can help them with recovery.

Critical Care Units have much higher staffing levels than normal wards. The main goal of the team is to provide high level care and support for all patients and families.

More information about why someone may be on Critical Care and what this involves can be found here:

Who can I speak to about their condition?

The team of doctors working on Critical Care will aim to speak to you within 24 hours of admission of your loved one. However, if you need to speak with them before or after this, please speak with the nurse in charge to arrange this for you. It can take several hours to settle a patient onto Critical Care so please don’t be alarmed if we ask you to wait before seeing them or speaking to a doctor.

Can I visit them?

There are three Critical Care sites across CTMUHB and each unit has different visiting times and procedures. To find the visiting times and a contact number for the site where someone you know has been admitted, please see below:

Royal Glamorgan Hospital Prince Charles Hospital Princess of Wales Hospital
What support is there for me?

It is normal to feel shock and disbelief when your loved one is first admitted to Critical Care. This may affect your sleep, appetite and whether you carry on with your usual daily activities. This is an entirely normal response and usually gets better with time.


CTM Chaplaincy Service

Chaplain Chaplains are available at all hospital sites. They provide spiritual, pastoral and religious care (if required). You do not need to be religious to use these services.  

Chaplains can support staff, patients and carers, who may wish to talk things over or try and make sense of their experience. They may not be able to give you answers but they can, at least, help you to reflect upon your circumstances and, perhaps, find value and meaning within them. 

If your loved one has any religious or faith needs, please make sure that their bedside nurse is aware. If you need a place for spiritual, pastoral or religious care, the rooms of prayer at each site can be found below:

Royal Glamorgan Hospital Prince Charles Hospital Princess of Wales Hospital
  • Yr Hafan / The Haven is on the lower floor of the South Corridor, opposite wards 19 & 20.
  • Yr Hafan / The Haven is on the first floor in Cynon block.
  • Yr Hafan / The Haven is on the ground floor in Zone A opposite the hospital radio station.



Critical Care Family Support Service

Family Support Service There is a dedicated Family Support Service which aims to support families and loved ones of a patients in Critical Care across CTMUHB. You can access this via the Nurse in Charge or Consultant in Critical Care. This aspect of the service is run by the Critical Care Psychology Team.

Members of the Psychology Team wear teal scrubs - please feel free to approach them when you are on the unit. The Psychology Team may also come and have a chat with you to check in on your wellbeing to support you, as well as supporting your loved ones.

What can I do to look after myself?

There are 4 pillars of wellbeing that we need to consider to keep our minds and bodies healthy. These are:


  • Sleep is very important for both our physical and mental wellbeing.
  • We understand that whilst your loved one is on Critical Care, you may not sleep as well as you usually do because of worry, anxiety and wanting to stay close to your loved one.
  • But optimising your sleep as best as you can will help to improve your stress tolerance, improve your concentration for those important conversations with the Critical Care team and help you to be rested to best support your loved one.


  • It is completely normal to struggle with eating when your loved one is admitted to Critical Care. Not feeling hungry is a reaction by the body and brain when we are feeling intense stress and worry.
  • It may be that you need to add reminders into your phone to remind you to eat and drink during this time.
  • Even if you don’t feel like eating 3 full meals a day, try to snack often on what you feel like eating. Even if it is adding an extra sugar into a cup of tea, try and make sure you get good calorie intake.

Social Connection:

  • When your loved one is in Critical Care, it is normal to feel isolated, overwhelmed and have your normal social connections reduced.
  • Keeping in touch with your family, friends and loved ones is crucial to good health whilst your loved one is on a Critical Care Unit not only as a break for yourself but also to talk about what you are going through.
  • Talking about your experiences and emotions is so important to sustain wellbeing.
  • Equally you may find that friends and family are too overwhelming and don’t give you enough time to reflect by yourself. Don’t be afraid to tell people what you need from them. It can be helpful to nominate one family member to be the go-to for information or have a WhatsApp group where you can update everyone once rather than having to send or make numerous texts/calls. Giving this role to someone else frees you up and also gives them an important job to do.


  • When your loved one is in Critical Care, exercise can help your nervous system balance by burning adrenaline and releasing endorphins. Endorphins are a chemical that helps the brain to deal with stress.

However, these exercises don’t have to be strenuous, it can simply be going for a walk outside, getting some fresh air and reconnecting with nature.

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