Waiting Well

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If you are a patient on a waiting list for treatment, you might need support while you wait.

The Cwm Taf Morgannwg Keeping in Touch Team (KITT) is a small team of dedicated staff who focus on supporting you while you are waiting for appointments or treatments. We also want to help you to optimise your health and wellbeing while waiting for your treatment.

If you are a patient on a waiting list for treatment, or know someone who needs support whilst they wait, the KITT can help.  The team offers:

• A single point of contact to provide support and advice on managing your health, signposting to appropriate services.
• An opportunity to ensure the information we hold for you is correct and up-to-date. It is very important that we have the correct information to contact you when we need to.
• An opportunity to discuss what matters to you and signpost you to other health and social care services, including community and third sector based services.
• A review of your situation while you are on the waiting list, to see if there is any additional support that could help improve your quality of life and independence and support you to remain control over your condition whilst waiting.
• Reassurance and advice on what you can do if your symptoms deteriorate. 

You can contact the KITT directly by telephone or email. Our office is open Monday to Friday from 9.00am to 5.00pm (excludes bank holidays). Outside of these hours, please leave a message and a member of the team will call you back during office hours.

Telephone:  01685 728735

Email:  CTM.VALIDATION.PCH@wales.nhs.uk

Waiting well

If you are currently waiting for surgery or treatment, preparing effectively can make a significant difference to your experience of treatment and your recovery. This video from The Royal College of Anaesthetists provides some helpful advice: Preparing for surgery: Fitter Better Sooner 2022

Your planned treatment can be a challenge for you and your body. Making a small number of changes can make a big difference to the way you respond and recover from your treatment. The areas to consider to keep you well whilst you wait are: healthy eating, stopping smoking, your physical activity levels, awareness of alcohol and drug use, your mental wellbeing and coping with worry. Information can be found in the ‘Staying Well Whilst You Wait’ section to help you to: 

• have a better response to your future treatment and quicker recovery
• improve your energy levels, reducing tiredness and improving your sleep pattern
• maintain your independence and do more of your normal day to day activities
• improve your general fitness and sense of wellbeing and promote long term healthy lifestyle

Frequently Asked Questions

Staying well while you wait