Patient Advise Liaison Service

The Patient Advice Liaison Service (PALS) provides free confidential advice, information and support. We can help you with any concerns or queries you may have about your care, a loved one’s care or someone you support, providing help when you need it, or don’t know where to turn.

PALS can help you sort out any worries and concerns that may arise and will work with staff and managers to negotiate quick solutions to problems or questions.

PALS is for everyone, whether you use our services or care for someone who does.

To contact the PALS Teams across the Health Board:

• Bridgend PALS: Telephone: 01656 754194/
  Email: CTM.BridgendPALS@wales.nhs.uk

• Merthyr PALS: Telephone: 01685 724468
  Email: CTM.MerthyrCynon.PALS@wales.nhs.uk

• Rhondda PALS: Telephone: 01443 443039
  Email: CTM.RhonddaTaffEly.PALS@wales.nhs.uk

If you are still dissatisfied after contacting the PALS team, you can contact the HB’s Concerns team via the details below:

HB Concerns Team
To raise a concern, please contact the team on 01443 744915 or via email on: CTHB.Concerns@wales.nhs.uk who will be able to support you through the Putting Things Right (PTR) process.