NHS 111 Wales
Accessing urgent healthcare when you GP practice is not open
If you need to access urgent healthcare that’s not an emergency or a life-threatening condition when your GP practice is not open, you can contact the NHS 111 Wales either online or by phoning 111.
The NHS 111 Wales website includes more than 65 symptom checkers and information about local services, and should be everyone’s first port of call before making a phone call. But if your health concern is urgent, call handlers on the 111 free helpline can also help you get the right treatment at the right time and in the right place.
For online advice including symptom checkers and local services please visit https://111.wales.nhs.uk/.
For urgent mental health support call 111 and press OPTION 2.
The service is available for people of all ages, 24 hours a day, 7 days a week in all areas of Wales to ensure those in need of support can access it quickly when they need it most.
If you need to talk to someone urgently about your mental health, or you’re concerned about a family member, call NHS 111 Wales and select option 2 to be placed in direct contact with a mental health professional in your area.
The number is free to call from a landline or mobile, even if you have no credit left.
For urgent advice 24/7
Call 111 if it is urgent but not life threatening … including if you need urgent medical attention from your GP practice outside their normal opening hours that will not wait until the next working day.
You will be answered by a trained call handler who will take some details. The patient will be offered self-help, directed to a more appropriate service, or offered an appointment at one of our primary care centres. If the GP thinks it is necessary, a home visit may be arranged.
Minor Injuries Units
Adults and children aged over one with the following conditions can visit our Minor Injury Unit (MIU) for assessment and treatment:
- Injuries to the limbs and minor injuries to the head, face, neck, back and chest
- Human, animal or insect bites
- Minor burns or scalds
- Wounds or grazes
- Foreign bodies in ears, noses and soft tissues
Minor Injuries Unit Opening Times
Ysbyty Cwm Rhondda: 8.30am to 4.30pm
Ysbyty Cwm Cynon: 9am to 5pm
Both Minor Injuries Units are closed on weekends and bank holidays.
You can walk in at any time during opening hours.
Weekends and Bank Holidays
There is a Minor Injury Unit based at the Royal Glamorgan Hospital Emergency Department which is open on weekends and bank holidays. The opening times are 8am to 8pm.
You can walk in at any time during opening hours.
Dental Service
If you require a Dentist out of hours, please ring: 0300 123 5060.
Ring 999
In a life-threatening emergency e.g. breathing difficulties, suspected heart attack, heavy blood loss, serious injury, severe burns, loss of consciousness – ring 999.
