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CTM's District Nursing Service launches new patient feedback process

District Nursing Staff

District Nursing Staff with Leaflet We’re excited to launch a new feedback process for patients receiving care from our District Nursing Service.

This initiative is designed to:

  • Empower patients with the knowledge they need to feel informed and confident in their care;
  • Gather meaningful feedback from patients and their loved ones to help us continually review and enhance the care we provide.

As part of this process, patients will receive a leaflet explaining what the District Nursing Service offers, how they will be supported, and how they can share their feedback. The leaflet is designed to be clearer, accessible, and truly patient-centred, with a focus on simplifying medical language, improving layout for readability, and ensuring it answers the most common patient questions. It is available in both English and Welsh and feedback can be submitted easily by scanning a QR code or completing a paper form.

In addition to helping us improve our services, this feedback will also be used to celebrate and recognise the outstanding work of our dedicated staff across CTM communities.

The service commented: “We’re incredibly proud of this step toward better communication and patient experience. The survey will allow the patients who are housebound, their family or care giver to have their say about their experience of the District Nursing Service.

It’s also a fantastic opportunity to shine a light on the staff who work across CTM communities and give them the full recognition they deserve.”

Ellie Buckley, Patient Experience Liaison Officer, said: “As part of our commitment to delivering patient-centred care, I have been actively involved in setting up People’s Experience surveys through our system. These surveys are a vital tool that allow us to capture experiences from patients, families, carers, friends, and staff, ensuring that every voice is heard.

In collaboration with the community nursing team, we are working hard to bring their vision to life and ensure that every experience matters. By aligning this work with Value Based Health Care (VBHC), we are not only listening but using this feedback to drive meaningful improvements across our services. The insights gathered help us identify areas where we can do better, as well as highlight and celebrate what we are doing well.

I’m grateful for the opportunity to work with such a dedicated and supportive team and I look forward to seeing the positive impact this work will have. Because every experience matters, and every voice counts.”

14/07/2025