At Royal Glamorgan Hospital Emergency Department (ED) we have recently made some changes which allow us to adhere to social distancing and operate safely, while still managing the challenges posed by COVID-19.
We are currently implementing a series of plans that will allow our ED to return to a more normal pattern of working, providing a 24 hour a day service. As our waiting area is relatively small, we have needed to make some adjustments to ensure social distancing and patient safety.
Process upon arrival at RGH ED
If patients did not arrive by private transport, the department will find an alternative place for them to wait. Patients who arrived on foot, via taxi, etc. will not be expected to wait outside.
Each patient will be clinically triaged, and an assessment of their individual presentation and circumstance will be made, before there is a decision to ask them to wait in their car.
We have dedicated car parking spaces outside the ED, and those who are asked to wait in their car can stay here until they are discharged. These patients have full access to the facilities within the ED, including the toilets, food and drinks machines.
We are already receiving positive feedback from patients who have been asked to wait in their cars. This has worked well and maintained patient and staff safety.