If you wish to access your own health record, a record on behalf of someone else or a person who is deceased, you will need to contact the Medical Records Department. The email address for this department is CTT_Medrecordrequest@wales.nhs.uk.
If you need to contact the Medical Records Department by telephone, you can call 01443 443233.
For more information go to our requests for access to health records section.
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Freedom of Information requests can be sent via:
For more information about Freedom of Information please see our FOI section.
Your GP or hospital consultant can ask us, on your behalf, to fund a treatment that we would not normally provide for you. This is called making an Individual Patient Funding Request (IPFR)
For more information please see IPFR section.
To seek prior authorisation for a treatment in the EEA or to apply for reimbursement, patients will need to complete the appropriate application form and submit the evidence required that demonstrates residency and clinical need.
When applying for reimbursement, original receipts and proof of payment directly to the EEA healthcare provider must be supplied.
For more information please see EEA section.
At Cwm Taf Morgannwg University Health Board we make every effort to give the best possible care to all of our patients, and we like to recognise our staff’s good work.
If you would like to thank a member of staff or a team that has gone above and beyond the call of duty, then we have several methods which you can use to make sure they get the recognition they deserve. They are:
A simple thank you goes a long way. If you would like to send a thank you to our Health Board, or to a specific member of staff or a team, then please e-mail our Patient Advice and Liaison Service (PALS) Officers at CTM.MerthyrCynonILG.Governance@wales.nhs.uk (Prince Charles Hospital), CTM.RhonddaTaffElyILG.Governance@wales.nhs.uk (Royal Glamorgan Hospital) or CTM.BridgendILGPALS@wales.nhs.uk (Princess of Wales Hospital). We will endeavour to pass on your thanks to the staff involved.
Do you feel that a member of staff has made a positive impact on your care? Every year we ask for patients and/or their families to nominate staff for a recognition award. To nominate someone, you can write to the Communications Team at:
Cwm Taf Morgannwg University Health Board
Ynysmeurig House
Navigation Park
Abercynon
RCT
CF45 4SN
Our latest vacancies can be found on our Jobs section.
You can contact the Volunteer Service the following ways:
Telephone: 01656 753783
Email: CTUHB_Volunteering@wales.nhs.uk
Post: Volunteer Service, Glanrhyd Hospital, Tondu Road, Bridgend CF31 4LN
For more information about our volunteer opportunities please see our volunteers section.
Media and press enquiries should be directed to the Communications Team at CTM.News@wales.nhs.uk.
If you are calling out of hours, please phone the senior manager on call via the switchboard on 01443 443443.
To send us a letter, you can write to:
Communications Team
Cwm Taf Morgannwg University Health Board
Ynysmeurig House
Navigation Park
Abercynon
CF45 4SN
Cwm Taf Morgannwg University Health Board operates the Cwm Taf Morgannwg NHS General Charitable Fund [Charity number: 1049765] as a vehicle to receive charitable donations from the general public. Monies from this fund can be used for a variety of charitable purposes that cover patient and staff welfare, the purchase of equipment, and research and education.
Individuals who wish to make a donation may do so at any General Office for the hospital of their choice. Without imposing any trust, the purpose of any donation will be recorded on the receipt issued to the donor by the General Office. The monies, where practicable, will be used for the recorded purpose.
Cheques should be made payable to Cwm Taf Morgannwg University Health Board. Or you can also donate via our Just Giving page.
For Health and Safety and operational reasons, donations of equipment will not be accepted.
We love to hear from our patients, and social media gives us the perfect platform to ensure that everyone hears about the great service you’ve received. Please visit our Facebook page and/or Twitter page to leave your comments.
Your experience of our service is important to us. If at any time you feel dissatisfied with the treatment or care you have received, you have a right to raise a concern. In the first instance, if you feel able to do so, please raise your concern with a member of staff at the time and they will do their best to put it right immediately.
If you wish to make a complaint, you can contact the Concerns Team at:
Telephone: 01443 744915
Email: CTHB_Concerns@wales.nhs.uk
For more information please see our complaints section.