Promote, Prevent and Prepare Services Charter

What can you expect from Promote, Prevent and Prepare services.

Promote, Prevent and Prepare services, known as 3Ps services, will help you:

Promote healthy decisions and lifestyles to reduce the risk of developing illness
Know what to do to Prevent your condition getting worse
Prepare for your treatment to be a success

Information is accessible to me, and my individual communications needs are met
I know that my referral has been received and what waiting list I am on
I can choose how services communicate with me
I know how I can access information on what support is available to me whilst waiting through the Waiting List Support Service on the Health Board's website
I can access up-to-date information about my waiting time
I can let the team know if my symptoms and my situation are getting better or getting worse

I understand the options available to me about my treatment and how to get support
I have access to an advocate if necessary
I have received enough information to help me make informed decisions about my care and support
I have clear information about what is expected to prepare for my treatment and recovery
I have enough information, understanding and support to be confident as an equal partner in my own care

I have access to clear information and education, including what support is available in my community to help my own self-management
I have an awareness of the different treatment options available to me
I can access an understand the information signposted to me
I can provide feedback in a format of my choice about the services I have used and if they have made a difference
I understand the reasons why I need to provide information and feedback and I know what it will be used for