Before contacting your GP for an appointment, take a look at the advice in this booklet from another service that may help you.
Contacting your GP
- Phone your GP throughout the working day (8am - 6:30pm).
- Use eConsult online (if available).
- Outside of opening hours, please ring NHS 111 - if you need advice or treatment (6:30pm to 8:00am weekdays and weekends).
Speaking to a receptionist
- Specially trained receptionists or care navigators will ask you questions to understand your issue.
- This information will help them decide who is best to meet your needs.
- Everything you say is completely confidential.
Your consultation
- GP and other appointments now take place over the phone and video chat, as well as face-to-face.
- However you talk to us, you will still receive the same high standard of NHS help.
- If your GP feels you need to see someone in person, you will be given an appointment.
For more information and to find your local GP Surgery, click ctmuhb.nhs.wales/services/your-local-primary-care-team/gp-surgeries/
What to expect from your GP Practice?
View the full information poster here
If you are experiencing severe chest pain or severe breathing difficulties; have collapsed or have one-sided weakness or slurred speech or severe bleeding, please do not contact your GP Practice. DIAL 999 IMMEDIATELY.