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Video Consultation

We’re rolling out video appointments so that patients can conveniently see their clinician online, from the comfort of their own home.

Our video appointments are fully secure and confidential, allowing patients to receive the same level of care that they are used to receiving at our hospitals, without having to leave their home, travel or find parking on site. For more information open the Patient Information Leaflet

Where clinically suitable, you may be offered an appointment by video or telephone so that you can see your clinician as conveniently as possible.

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getting to an appointment can often be

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time-consuming and tiring but many

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services are now offering appointments

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using a video call just like Skype or

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FaceTime this allows you to see your

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clinician from the convenience of your

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own home local center or workplace it

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has been designed to be easy to use with

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just a few simple steps to get going you

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might be sent an appointment letter from

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the hospital or receive an email or text

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message from the GP surgery or other

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service this will include details of

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your appointment and a web address to

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enter into your browser you can use a

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desktop computer tablets laptop or

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smartphone just make sure it has a

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webcam microphone speakers or headphones

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and a reasonable internet connection it

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is a good idea to test everything a few

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days before your appointment if you are

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using a computer or laptop use the link

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you have been given and click the test

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Col button this will take you through

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some checks to make sure everything will

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work on the day you will need to use the

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Chrome browser on Windows based

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computers and Android devices or the

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Safari browser on Apple devices if you

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don't have Chrome on your Windows

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computer you will need to install it

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first it's free to download if you don't

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have suitable equipment or you can't get

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it to work phone the number on your

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letter or get in contact with the clinic

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they might be able to arrange some help

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for you to use a computer in your local

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center or they will ask you to come in

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instead wherever you choose to make your

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video call you'll need to make sure it

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is private quiet and well-lit but avoid

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a bright light or sunshine behind you

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just as if you're taking a photo though

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if you're using a smartphone or tablet

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try to keep it as steady as possible

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prop it up and leave your hands-free for

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something more important

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a couple of minutes before your

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appointment is due to start click on the

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start video call button the system will

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run through some checks to make sure

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everything is working then it will ask

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for your name phone number and date of

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birth this is only so the clinician

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knows who is calling your details won't

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be kept you will then go into your own

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private video room all you have to do

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then is wait when they are ready to see

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they will join you in the video room and

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your appointment will go ahead as normal

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if for any reason the sound or picture

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starts to break up for the cold drops

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simply click the refresh button at the

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top of the screen this restarts the call

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exactly where you left off if you can't

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get the video call to connect properly

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or if you've been waiting too long

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without seeing anyone phone the number

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on your screen or letter or contact the

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clinic but try not to hang up your video

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call in case they are just running late

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at the end of your consultation just say

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goodbye and if necessary click the end

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button on the screen attending your

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appointment using a video call gives you

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access to the same high standard of care

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without the disruption of traveling

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saving you time energy and money and

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saving the environment too

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