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Who are we

Ben Screen
Welsh Language Services Manager


Rhys Owain Jones


Fflur Davies

What do we do?

This video explains how the team ensures the University Health Board operates bilingually.

More Than Just Words

More Than Just Words aims to ensure that Welsh speakers should not need to request a service in Welsh, and that staff should provide the service in the patient's usual language, be that in Welsh, English or both languages.

This reflects the principle of the 'Active Offer', which is now being promoted in health, social services and social care, as outlined in the Welsh Government's strategic framework for the Welsh language. An 'Active Offer' means that a service is provided in Welsh, without the need for someone to ask for it.

How to contact us

Your feedback is important to us and we want to hear from you about your experiences. For any Welsh language issues at Cwm Taf Morgannwg UHB, please contact the Welsh Language Team at

Cwm Taf Morgannwg UHB has a team of professional and experienced translators. If you are a patient or a member of staff and would like to request translation, please email the Translation Service at

Alternatively, write to us at:
Welsh Language Team
Pontypridd Cottage Hospital
The Common
Hospital Road
CF37 4AL


Cwm Taf Morgannwg University Health Board Celebrates Welsh Language

Welsh Language Standards

Cwm Taf Morgannwg UHB is subject to the Welsh Language (Wales) Measure 2011, and there are a set of vital standards which we must meet. This short video explains what the standards are and how we are working to ensure the Health Board complies with them.

Readers' Panel

A panel of this nature is commonplace throughout the UK, and this panel includes members of the public who volunteer their time to read patient information leaflets in Welsh. They will ensure that the message of the leaflets is properly conveyed and that the text is easy to read and understand. Find out more in this leaflet.

For more information or to get involved, email

Key documents
Compliance Notice
Welsh Language Standards Report 2019-20
Readers' Panel Information (Welsh)

Cwm Taf Morgannwg UHB takes all complaints seriously, and we welcome complaints made in Welsh. Your complaint will not be treated less favorably than a complaint in English.

If you would like to make a complaint about one or more of the Welsh language standards, please state the standard(s) about which you would like to complain. Here is a link to our Welsh language standards compliance notice.

If you wish to make a complaint, please contact the Concerns Team:

Tel: 01443 744915

For more information about making a complaint, as well as the procedure to follow, visit our page
Concerns and Complaints.