Advice on what to do if you have received your autumn booster appointment letter and want to change it.
We have sent out thousands of appointment letters to try and give as much notice as possible for the upcoming autumn booster programme.
Since then we have received an unprecedented number of calls from people wanting to change their appointment date and time, and we are trying to deal with those requests as quickly and efficiently as we can.
Unfortunately, the sheer volume of calls means you are likely to wait a long time before you can get through to our team as it stands currently. On Monday, August 22, four thousand people tried to call in two hours and our systems could not cope with that.
A few things which may help:
We really appreciate your support, understanding and patience.
We believe this demand is due to the large number of appointments we sent out in one go at the start of the programme. We did that to make sure as many people got as much advance notice of their appointment as possible. As the programme starts, eligible people will be invited in smaller numbers and so we anticipate it will be easier to get through to our booking teams. Again, thank you for your patience in this matter, and we look forward to seeing you.